1. Data Controller

The controller of your personal data is:

Avanterra Park Lopar 610F, 51281 Lopar, Croatia Phone: +385 95 901 7111 Website: avanterrapark.com

2. What Data We Collect

When you interact with our website or services, we may collect the following personal data:

  • Contact information – name, email address, phone number (when you contact us via the contact form or email)
  • Booking information – name, number of participants, date of visit, any special requirements
  • Technical data – IP address, browser type and version, pages visited, time and date of visit, referral source (collected via cookies and analytics tools)
  • Communications – any messages or enquiries you send us

3. How We Use Your Data

We process your personal data for the following purposes and on the following legal bases:

PurposeLegal Basis
Responding to enquiries and contact form submissionsLegitimate interest / Pre-contractual measures
Processing reservations and bookingsPerformance of a contract
Sending promotional communications (with consent)Consent
Website analytics and improvementLegitimate interest
Compliance with legal obligationsLegal obligation

4. Cookies

Our website uses cookies to improve user experience and analyse website traffic. We use:

  • Essential cookies – necessary for the website to function correctly
  • Analytics cookies – we use Google Analytics to understand how visitors use our site (anonymised data)
  • Social media cookies – set by Facebook and Instagram when you interact with our social sharing features

You can manage or disable cookies at any time through your browser settings. Note that disabling certain cookies may affect website functionality.

5. Third-Party Services

We may share your data with the following third parties, solely to the extent necessary to provide our services:

  • Google LLC (Google Analytics, Google Maps) – for analytics and location services
  • Meta Platforms (Facebook, Instagram) – for social media integration
  • Email service providers – for sending booking confirmations and communications

All third-party providers are contractually bound to process your data in compliance with applicable data protection laws. Where data is transferred outside the European Economic Area (EEA), appropriate safeguards are in place (such as EU Standard Contractual Clauses).

6. Data Retention

We retain your personal data only for as long as necessary:

  • Contact and enquiry data: up to 2 years from last contact
  • Booking records: up to 7 years (to comply with Croatian accounting and tax law)
  • Analytics data: aggregated and anonymised; retained per Google Analytics settings (default 26 months)

7. Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights:

  • Right of access – you may request a copy of the personal data we hold about you
  • Right to rectification – you may ask us to correct inaccurate or incomplete data
  • Right to erasure – you may request deletion of your personal data, subject to legal obligations
  • Right to restriction – you may ask us to restrict processing in certain circumstances
  • Right to data portability – you may request your data in a structured, commonly used format
  • Right to object – you may object to processing based on legitimate interests
  • Right to withdraw consent – where processing is based on consent, you may withdraw it at any time without affecting prior processing

To exercise any of these rights, please contact us at the address listed above.

You also have the right to lodge a complaint with the Croatian Personal Data Protection Agency (AZOP): Agencija za zaštitu osobnih podataka (AZOP) Selska cesta 136, 10 000 Zagreb Website: azop.hr

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website is secured with SSL/TLS encryption.

9. Children’s Privacy

Our website is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with the date of last update noted at the top. We encourage you to review this page periodically.

11. Contact

For any questions regarding this Privacy Policy or your personal data, please contact us:

Avanterra Park Lopar 610F, 51281 Lopar, Croatia Phone: +385 95 901 7111 Website: avanterrapark.com